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At Jack59, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes issues may arise with your purchase, and we are here to help. Please review our return policy below for more information on how we handle returns and replacements.

Lost or Damaged Items During Shipping Process:

For damaged or lost packages, all claims must be made through the courier listed on your order receipt. Please see our Shipping Policy page for details and instructions for products damaged in transit. 

Defective or Damaged Products (non-shipping related):

If you receive a defective or damaged product that was not caused during the shipment of your package, we will gladly replace any item that is defective or has been damaged. To initiate a return for a defective or damaged product, please follow these steps:

  1. Contact our customer support team at greathair@jack59.ca within 7 days of receiving the product, providing details of the issue and any supporting evidence (such as photographs).
  2. Our customer support team will guide you through the return process and provide you with instructions for returning the item.
  3. Once we receive the defective or damaged product, we will inspect it to verify the issue. If the item is indeed defective or damaged, we will promptly ship a replacement to you at no additional cost.

    Scent Choice or Specific Product Choice:

    At Jack59, we offer a variety of scents and product options to cater to our customers' preferences. However, we regret to inform you that we do not accept returns or exchanges solely based on scent choice or specific product selection. We encourage customers to thoroughly review product descriptions, scent profiles, and customer reviews before making a purchase decision.

    Return Eligibility:

    1. To be eligible for a return or replacement under our policy, the following conditions must be met:
    2. The request must be made within 7 days of receiving the product.
    3. The item must be in its original packaging, unused, and in the same condition as when you received it.
    4. You must provide proof of purchase, such as an order number or receipt.


    Refunds will be processed in the form of the original payment method used for the purchase. Please note that shipping and handling charges are non-refundable.

    Return Shipping Costs:

    If the return is necessary due to a defective or damaged product, Jack59 will cover the return shipping costs. However, if you are returning an item for any other reason, you will be responsible for the return shipping expenses.

    Contact Us:

    If you have any questions, concerns, or need assistance with the return process, please reach out to our customer support team at greathair@jack59.ca. We are here to help and will gladly assist you.

    Please note that this return policy applies to purchases made directly from Jack59. If you purchased our products from a third-party retailer, please refer to their respective return policies.

    We appreciate your understanding and cooperation regarding our return policy. Your satisfaction is important to us, and we will do our best to resolve any issues promptly and efficiently.

    Thank you